Corona stops UEX until June 20th – Voucher programme for guests
Due to the special situation of the Corona crisis, the Urlaubs-Express will not be able to carry out various journeys up to and including 20 June 2020. Against this background, Train4you offers an extensive and very flexible voucher programme, analogous to the procedure of comparable transport companies from the rail and air transport sector and in accordance with the recommendations of the German Federal Government.
Until June 15th 2020, passengers with active bookings for the cancelled Urlaubs-Express trains have the option of quickly and easily converting the value of their payments/down payments already made into a voucher for the 2020 summer programme, 2020/2021 winter programme or 2021 summer programme. As always with the Urlaubs-Express, it’s worth booking and planning early!
Excluded from these offers are the Hamburg-Lörrach-Hamburg trains, for which the Urlaubs-Express merely acts as an agent. For these trains and their operations, please observe the instructions and regulations of the operating company.
The vouchers are valid for all UEX trips until 31.12.2021. Currently you have the following options:
1.) Rebooking to another Urlaubs-Express in 2020 or 2021 (subject to availability). Should this train not be able to be operated, e.g. due to official orders, a new rebooking to another offer or a conversion to an open voucher is possible.
2.) Open voucher – for now – without direct booking of an alternative offer.
The winter programm will be published on May 4th, 2020. The summer programme 2021 is expected to be published at the beginning of August 202. The Urlaubs-Express will announce the start of each booking with a newsletter and on the homepage. You will find the registration for the newsletter on the start page of our homepage right under the button “Book here”.
Based on current information, we currently assume that the Urlaubs-Express will be able to operate as scheduled from 21 June. Your Urlaubs-Express will inform you as soon as possible about any changes, especially due to official measures.
If you require advice on the voucher programme beyond the information on the homepage, please contact our Service Centre, quoting your booking number. We are expecting high demand and therefore ask for a little patience – even the Urlaubs-Express is currently working under difficult conditions. We therefore recommend that you contact us by e-mail at >strong>. This will speed up the processing. Due to current developments, our telephone advice service is often under heavy strain at present.
We would like to take this opportunity to thank you for your understanding, as well as for the great encouragement and the many words of support that we are currently receiving from fantastic guests during this difficult phase. Together we are looking forward to better times, which will surely come soon, and in which we will be able to take you back to a beautiful and carefree holiday with the Urlaubs-Express. Until then we wish you all the best. Stay healthy!
Your team of Urlaubs-Express