Declaration on accessibility
We want to ensure that our website is accessible to all users, including people with disabilities. We therefore endeavor to comply with the requirements of the [insert relevant legislation, e.g. “Barrierefreie-Informationstechnik-Verordnung (BITV) 2.0” in Germany].
Our commitment to accessibility
- We use a clear and easy-to-read structure.
- Our content is optimized for screen readers.
- Images and other media are provided with alternative texts.
- Navigation is possible using the keyboard and other input devices.
Known restrictions
Despite our best efforts, some content may not be fully accessible.
If you encounter any barriers or have suggestions for improvement, please let us know.
Contact
If you have problems using this website or need support, please contact us:
- E-mail: e.bopp@train4you.de
- Phone: 0221 – 800 20 820
- Postal address: Kolumbastrasse 5, 50667 Cologne
We will do our best to help you and remove any barriers as quickly as possible.
We are also obliged to provide further information. We do this with a link to the DB Navigator https://www.bahn.de/ and the following information.
The following information can be found in the DB Navigator https://www.bahn.de/ or via the app.
1. information on the accessibility of transportation, the surrounding infrastructure and buildings as well as support for people with disabilities.
2. information on intelligent ticketing systems, electronic reservation and booking of tickets.
3. real-time travel information such as timetables, information on traffic disruptions, connections and onward travel by other means of transport.
4. additional service information, such as service personnel on duty at the station, defective elevators or temporarily unavailable services.