Frequently Asked Questions Voucher Program2020-04-15T22:10:35+02:00

Frequently Asked Questions Voucher Program

Is it already clear that in 2021 you will offer the same routes and traffic days as in 2020?2020-04-15T20:24:35+02:00

Due to the early timing of this measure and the special conditions, it is not yet certain whether the Urlaubs-Express in 2021 can be an exact copy of the traffic days planned for 2020. However, a complete departure from the previously known UEX targets is not to be expected, as the routes were very popular among our customers. In addition, the early planning of your journey may give you the opportunity to align your plans for onward travel and accommodation with the new UEX dates.

After redeeming the voucher I have a remaining credit balance with you. How do you deal with this?2020-04-15T20:26:22+02:00

You can use this credit to book further UEX journeys or to pay for additional services (upgrade, meals). A cash payment of credit is unfortunately not possible.

Can I rebook the new ride after I have redeemed it?2020-04-15T20:28:34+02:00

Yes, rebooking of a trip paid for with a voucher is possible under the terms of the General Terms and Conditions – provided there is sufficient capacity on the train you want to take.

I would like to travel in 2021 in exactly the same period as I intended to travel in 2021. What should I do?2020-04-15T20:32:44+02:00

Use your voucher and redeem it as soon as possible after the 2021 UEX programme is published. This way you have the highest chance of finding free capacity at your desired date and destination. We particularly recommend that guests with vehicles over 165 cm in height make their reservation as early as possible. In order to be informed in time about the start of the booking, we recommend that you register for the newsletter. This can be done quickly and easily via the front page of www.urlaubs-express.de

What should I do if the UEX I booked can´t be operated?2020-04-15T20:35:36+02:00

If your UEX can´t raun due to the Corona crisis or you want to cancel a booked UEX of the summer season 2020, you can request a voucher worth the ticket price.