Terms of use for Urlaubs-Express Voucher Program

Terms of use for Urlaubs-Express Voucher Program

(valid from April 15th, 2020)

Publisher: Train4you Vertriebs GmbH, Magnusstr. 18a, 50672 Köln

(hereinafter referred to as Train4you)

1) General provisions and time frame

1.1. The voucher program is an offer of Train4you Vertriebs GmbH for their product Urlaubs-Express (UEX). UEX guests who are issued with a voucher have the possibility to use the voucher to pay for services of the Urlaubs-Express.

1.2. These terms of use exclusively regulate the use of the voucher. As far as these terms of use do not determine otherwise, the terms of carriage of Train4you Vertriebs GmbH (GTC) apply in addition to these terms of use. For new bookings after April 15th 2020 the terms and conditions of carriage (GTC) of Train4you Vertriebs GmbH apply exclusively.

1.3 1.3 These terms of use are valid for all vouchers issued by Train4you Vertriebs GmbH in the context of train cancellations in connection with the Corona crisis from April 15th onwards. With effect from April 30th this voucher program replaces all previous regulations and offers of Train4you for rebooking after the outbreak of the Corona pandemic. The voucher program for customers will end on June 15, 2020, after which time no conversion of credits into vouchers by customers will be possible.

2. Use of the voucher

2.1 The voucher can be applied to the summer programme 2020, the winter programme 2020/2021 and the summer programme 2021. The voucher is valid until 31.12.2021. A cash payment of the credit balance is not possible. Unused voucher credits or partial credits will be refunded upon request of the customer after 01.01.2022. Decisive for the calculation of this refund are the cancellation conditions of the GTC. The key date for the cancellation is the day of the voucher request by the customer. This must be declared by the customer by 15 June 2020 writtenly to Train4you Vertriebs GmbH, Magnusstraße 18a, 50672 Köln or by e-mail to

2.2 In order to redeem the voucher for a train journey in accordance with these Terms and Conditions of Use, the customer is obliged to make a new booking in the booking system of the Urlaubs-Express after publication of the selected UEX programme and to enter his booking number from the year 2020 (20xxxxx) in the field “Your message to us”. The voucher does not constitute a claim to a specific traffic day and/or a specific destination station and/or available free capacity for passengers and vehicles.

2.3. The voucher will be sent by e-mail to the person booking to the e-mail address provided at the time of booking.

2.4. Separate provisions shall apply to promotion vouchers that have been awarded as part of competitions or marketing campaigns.

2.5. The voucher can only be used for redemption via the Urlaubs-Express homepage and via the ServiceCenter.

2.6. The voucher is only issued for amounts in euros and is charged in euros.

2.7. If the current daily price of your desired train journey exceeds the value of the voucher, the difference will become due for payment in accordance with the provisions of the GTC. The remaining amount can be paid with another approved method of payment or another voucher.

2.8. After redemption, rebookings are possible in accordance with the General Terms and Conditions (GTC). The voucher is only valid for the issued booking and travel period. An extension or cash payment is not possible.

2.9. Train4you is not liable for the loss of the previous booking number. Replacement vouchers will not be issued.

2.10. The voucher is only redeemable for the booking of Train4you services (train journey, placement, vehicle transport, (special) luggage, breakfast, dinner).

2.11. If the invoice amount exceeds the voucher value, the remaining amount can be settled with another approved method of payment or another voucher. The corresponding provisions of the General Terms and Conditions apply to the payment term.

2.12. If the voucher value exceeds the invoice amount, the remaining amount of the voucher under the same voucher code remains valid until the expiry date and can be redeemed for further services in the Urlaubs-Express or for another train ticket booking. Excluded from this are services on board. Please note that you will not receive a new voucher for the remaining amount. A cash payment of the remaining balance is excluded.

3. Legal Information

3.1. Train4you is entitled to change these terms of use with immediate effect for the future. The user will be informed about this. Train4you only has this right if the change is reasonable for the user, taking into account the interests of Train4you.

3.2. The liability of Train4you for damages towards the user is excluded if the damage is based on slight negligence. This does not apply if an obligation has been breached which the contract has to grant according to its meaning and purpose or the fulfilment of which is essential for the proper execution of the contract and on the observance of which the user. As far as Train4you is liable on the merits, the claim for damages is limited to the contract-typical and foreseeable damage (value of the determined service).

3.4. The limitations of liability do not apply in the case of injury to life, body or health or in the case of gross negligence or intent on the part of employees, vicarious agents or legal representatives of Train4you.

3.5 German law applies to these terms of use. In business transactions with consumers within the European Union the law of the consumer’s place of residence may also be applicable, provided that it concerns mandatory consumer law provisions. Should one or more clauses of these terms of use be or become invalid, the validity of the remaining clauses will not be affected.

4. Booking and Information:

Train4you Vertriebs GmbH
Magnusstrasse 18a,
50672 Cologne
Phone: +49 (0) 221 800 20 820