ServiceCenter employee (m/f/d)

For our head office in the centre of Cologne (near the main railway station) we are looking for ServiceCenter Agents (m/f/d) in full-time to support our end customer business. You manage the booking processes from enquiry and consultation to ticket dispatch and the preparation of passenger and loading documents. You are the first point of contact with customers for a very individually designed and sometimes highly priced product with a demanding clientele. As a friendly telephone voice with empathy, willingness to help and commitment, you are a visiting card of the Urlaubs-Express. In times of lower booking loads, you will support the office operations at the Cologne location as required by the office management.

Your strengths:

You stand for a friendly, service-oriented approach in customer contact. You are able to communicate confidently in two languages (German/English), both written and spoken. You are willing to work in a company with seasonal peaks. A commercial education, basic knowledge of the tourism industry or experience in the hotel business are advantageous, but not a prerequisite. You have a good command of the usual Office applications and are willing to familiarise yourself with the in-house software solutions. Possible time pressure, quality and flexibility are not a contradiction for you.

We offer:
A permanent contract of 40 hours/week, standard market holiday arrangements and above-average pay. Our daily working hours are from Monday to Friday from 9 a.m. to 5 p.m., or alternately on Saturdays from 10 a.m. to 2 p.m. in the high season. By arrangement, you can also work partly from your home office. As a member of the Train4you team, you can travel on our trains at heavily discounted rates. We offer applicants from outside the country a share of the travel costs by individual arrangement. You have the opportunity to drive the further development of this exciting and climate-friendly railway project in a collegial atmosphere of a constantly growing, young team.

We look forward to receiving your application, stating your salary requirements, by e-mail to

Photo: Adobe Stock/Bojan